Payment methods
Payment – Shipping Costs
1. Payment
For shipments of Goods within Greece, the Company accepts payments with (a) credit/debit card, (b) PayPal.
(a) If credit/debit card is selected as payment method, you should follow the instructions you will find in the Online Store. After filling in your details in the order form, you will be re-directed to a special protected page of the bank cooperating with the Company, where you will be asked to fill in the number and expiry date of your credit/debit card, the three-digit security code of your card, as well as any other information that the said bank deems necessary for your secure transaction. Please note that during the processing of the payment by the partner bank and until the confirmation of the successful completion of your transaction, please avoid interrupting the processing of the transaction. Credit/debit card transactions will be processed through the Online Store using the services of the bank's Online Payment Processing provider with which the Company is contracted. You are solely responsible for the correct recording and truthfulness of your credit/debit card details and you must own the card you use for each transaction. The Company, for security reasons, does not store any credit/debit card details for future use, so you must re-enter the details each time you wish to make a new purchase. By entering the required credit/debit card information, you expressly represent that you have the legal right to use the credit/debit card. In case your card does not have funds, the transaction will not be able to go through, so make sure there is sufficient balance. Your transactions are protected by the highest online security systems (128-bit SSL encrypted digital certificate, verification of the three-digit credit/debit card security code (CVV), additional online transaction security systems such as Verified By Visa™ by Visa® or MasterCard® SecureCode™, American Express Safe Key), which guarantee a secure transaction environment. In any case, the Company cannot guarantee that it can prevent the illegal use of information by unauthorized third parties. Also, the Company is not responsible for the failure to charge or hold amounts with a credit/debit card in case of fault of the Internet Bank Payment Processing provider or the Internet Service Provider (Internet Service Provider or ISP).
- i) Before placing your order, your credit / debit card will be pre-authorized with a commitment of the total amount (price and any agreed costs, e.g. transport) in order to also make the corresponding commitment of the Merchandise(s) that we will ship to you. In the event that at the stage of confirming your order there is a problem with your pre-approval, then the Company will contact you in one of the ways mentioned in article 5.2.2. above in order to consult with you on this matter. If for any reason none of the intended means of contacting you become possible within one (1) business day of sending your order request, your request will be automatically canceled and you will have to resend a request to us. In this case, you will be sent a relevant cancellation message of your order request to the e-mail address you have given us. In case of successful pre-authorization, the final charge to your card is made with the Merchandise(s) to you. The charge amount, in addition to the value of the ordered Merchandise/s, also includes shipping costs in accordance with condition 7.2. below.
- ii) In the event that at any point, although the above pre-approval has been received and the Product(s) you have ordered have been sent to you, any by mistake and/or due to a technical or other problem and/or for any other reason and cause your card has not been definitively charged with the relevant price and costs, the Company has the right to proceed with the definitive charge of the amount and costs corresponding to your completed order at any later stage, at any point in time. In the event that you choose to pay by credit/debit card, you must either be present when receiving your order with your ID, or an authorized owner must be present with their ID. In the event that the order is made on behalf of a company, either the legal representative of the company with his identity, or a duly authorized employee of the company with his identity, must be present when the order is received.
(b) When you choose PayPal as payment method, you go to the official PayPal website, through which you make your payment. If you don't already have a PayPal account, you can create one during the account creation process described on the official Paypal website. The Paypal page can be viewed in English, French and Spanish, unfortunately not in Greek. Therefore, if you do not know any of these languages, it would be a good idea to find someone to help you in the process of creating your account. You will only need help for the initial registration to the service as the payment method in online stores with Paypal is very simple and does not require special knowledge of English. In PayPal, you can choose how you wish to make your payment (for example, using a credit card) and then send the payment to the Online Store. In case your account has no funds, the transaction will not be able to take place, so make sure there is sufficient balance. Your transactions are protected by the highest online security systems (digital certificate encrypted with SSL 3.0, 128 bit encryption) and for the data of credit cards & accounts, special servers protected by a firewall (servers) not connected to the internet, which guarantee a secure trading environment. In any case, the Company cannot guarantee that it can prevent the illegal use of information by unauthorized third parties. Also, the Company is not responsible for the failure to charge or hold amounts with a credit/debit card in the event of the fault of the service provider.
2. Shipping Costs
Without prejudice to any special charges that will be expressly provided for in the Online Store and in any case in your order confirmation, in general the shipping costs are as follows:
- for orders with a total value of up to €59 including VAT, the shipping cost is €4 including VAT throughout Greece
- for orders with a total value of more than €59 including VAT, shipping is FREE throughout Greece