Returns Policy

1. Withdrawal - Return - Exchange of Goods Policy

 

1.1. Withdrawal before the Receipt of the Goods

 

 (a) Before sending/receiving the Goods – Cancellation is possible by sending an e-mail to pagomio.retail.store@gmail.com

 or by phone at 210-9561401 (city charge), with contact hours: Monday-Friday 9am-6pm. After the cancellation, the Company will proceed with the process of returning to each of you interest-free the amount that may have been paid.

 

 (b) The refund will be made either by crediting your bank account or by crediting your credit / debit card, depending on the means of payment you used for your original transaction, unless you expressly agree otherwise via email sent to pagosmio.retail. store@gmail.com

. If it is done by crediting your bank account, we would kindly ask you to inform us by email specifically at pagosmio.retail.store@gmail.com

. for your account number (IBAN), the bank where you maintain the account and the name of the beneficiary as it appears in the booklet. For security reasons the email you will use to notify us of the IBAN should be the email you entered in your order.

 

Sometimes there may be a delay in crediting your credit/debit card which may be due to the bank. Please contact us either online at e-mail pagosmio.retail.store@gmail.com and by phone tel. 210-9561401 (local charge, contact hours: Monday-Friday 9am-6pm) if you have not received your credit within 14 calendar days.

 

1.2.Withdrawal after Receipt of the Goods

 

(a) After dispatch/receipt of the Goods – and if you are a natural person (consumer) who makes the sale for personal use and not for the service of your individual activity (commercial, business, craft or self-employed), then you have the possibility to return the sold Goods free of charge, excluding costs shipping (courier, transport, or other means) and cash on delivery and without having to inform us of the reason why you wish to return the Goods, within a period of fourteen (14) calendar days from the date of receipt of the Goods. In order to exercise the above right of withdrawal, you will be sent a relevant withdrawal form (Return Slip and Card to fill in IBAN and other details) upon delivery of the Product(s) and you will send us your return(s), if any, to address Pagosmio (Pagosmio), Sivitanidou 23, Kallithea ATTICA, TK 17676. The above procedure concerns both orders sent by courier and orders sent by Click Away.

 

It is clarified that the exercise of the above right (sending the request and the Merchandise(s)) should be carried out at the latest within the above fourteen (14) calendar days (proof of date of receipt: the stamp of the courier or the post office or in in any other case any other official indication of the date of receipt of the Merchandise(s).

 

(b) For hygiene reasons, they are not refundable or exchangeable:

 

• Cosmetics and perfumes

 

• Socks and pantyhose

 

• Underwear

 

• Swimsuit

 

Also, certain Merchandise available through the Company may only be supported by its manufacturer. In this case, the Merchandise will be sold with its manufacturer's warranty. For this reason, please contact the manufacturer first for issues related to the Merchandise. If the manufacturer is unable to comply, the Company will refund the purchase price of the relevant Merchandise, but will have no further liability under the law.

 

(c) In the event that you exercise the above-mentioned right of withdrawal within the above-mentioned exclusive period of fourteen (14) calendar days from the date of receipt of the Merchandise(s), the Company will proceed with the process of returning to each of you, interest-free, the amount it has pays within fourteen (14) calendar days from the date of receipt by the Company of the returned Merchandise(s). The Company is entitled to suspend-withhold the refund until it receives back the Product(s).

 

(d) The refund can be made either by crediting your bank account, or by crediting your credit / debit card. If it is done by crediting your bank account, we would ask you to fill out the Thank You Card that you will find in your package or send it to us via email specifically at pagosmio.retail.store@gmail.com

, the IBAN, the bank where you maintain the account and the name of the beneficiary as it appears in the booklet. For security reasons the beneficiary of the account number must be the same person as stated on the purchase receipt / invoice for the Goods you have returned to us and the email you will use to notify us of the IBAN must be the email you have registered in your order.

 

Sometimes there may be a delay in crediting your credit card which may be due to the bank. Please contact us either electronically at pagomio.retail.store@gmail.com

--- and on the phone and on the phone tel. 210-9561401 (city charge), [contact hours: Monday-Friday 9am-6pm. ], if you have not received your credit within 14 calendar days.

 

1.3. Defective Goods

 

(a) The Company takes every possible measure so that all Goods (regardless of type) are specially and carefully packed in order to reach you without damage. In very rare cases, however, there is a risk that any of the Goods may be damaged during shipment to you. Also in very rare cases you may receive a Product with a defect. For this reason and regardless of your above right of withdrawal which is not affected, we invite you to check the products upon receipt.

 

(b) In the event that you find that there is damage and/or a defect in the product, then given the Company's responsibility for actual defects in accordance with articles 534 et seq. of the Civil Code and Law 2251/1994, please inform us by contacting us at the Company's customer service center 210-9561401 (local charge, contact hours: Monday-Friday 9am-6pm) or at pagomio.retail.store@gmail.com

, telling us if you wish to be sent a new item for replacement or if you wish to exercise your right of withdrawal. In the event that you wish to exercise your right to withdraw and return the money paid, the return/credit of your money can be done, either by crediting your bank account, or by crediting your credit/debit card. If it is done by crediting your bank account, we would ask you to fill out the Thank You Card that you will find in your parcel or inform us by email, specifically at pagosmio.retail.store@gmail.com for the IBAN, the bank where you keep the account and the name of the beneficiary as it appears in the booklet. For security reasons the beneficiary of the account number must be the same person as stated on the purchase receipt / invoice for the Goods you have returned to us and the email you will use to notify us of the IBAN must be the email you registered in your order.

 

Sometimes there may be a delay in crediting your credit card which may be due to the bank. Please contact us if you have not received your credit within ten (10) days.

 

2. Procedure for Withdrawal / Return of Defective Goods

 

(a) The procedure for returning the Goods you have ordered from our Online Store is simple. Specifically:

 

Inside your parcel you will receive a Return Form (Return Slip) which states your order details (number), the Goods ordered, the sales/purchase document number and date of issue as well as your details. In the Return Slip, you must select the box of the merchandise you are returning and in the blank space below note the reason for the return. Also, in case you have chosen the payment method Bank Deposit or Cash on Delivery, you should also fill in the Thank You Card that you will find in your parcel, with the IBAN, the bank to which your account belongs and the name of the beneficiary. Then you send the Product(s) together with the Return Form (Return Slip) and the Thank You card, to the address that will be written on the Card each time.

 

(b) In any case of return according to the above under 12, the Merchandise must necessarily be accompanied by the Return Slip. For all the above cases, the Goods must be in the condition they were received by you, complete and undamaged (bearing the labels with their quality characteristics and value, their labels and stickers) and their packaging must be that which normally accompanies the Product(s) (to be in accordance with the Company's codes) and to be in excellent condition. This also applies to footwear, the boxes of which are part of the product and are irreplaceable. Any damage to the shoe box, makes it defective and in this case, we will not be able to accept its return. We advise you to keep the slip with your shipment information from the courier.

 

(c) In any case of return according to the above under 12, the return is made through ACS at the Company's charge (recipient's charge). If the return is made with another courier company, the return cost will be borne by you. The above procedure applies to both courier and Click Away orders.

 

3. Merchandise Exchange Procedure

 

(a) Merchandise can be exchanged only in the same code, from which you can choose a different size or color. The procedure for returning the Goods you have ordered from our Online Store is simple. Specifically:

 

Inside your package you will receive a Return Form (Return Slip) which states your order details (number), the Goods ordered, the sales/purchase document number and date of issue as well as your details. On the Return Slip, you must select the box of the merchandise you are returning and in the blank space below, note the reason for the return. You then send the Product(s) together with the Return Form (Return Slip) and the Thank You card (in which you do not need to fill in refund information if a change is made), to the address that will be written on the Card each time.

 

(b) In any case of return according to the above under 12, the Merchandise must necessarily be accompanied by the Return Slip. For all the above cases, the Goods must be in the condition they were received by you, complete and undamaged (bearing the labels with their quality characteristics and value, their labels and stickers) and their packaging must be that which normally accompanies the Product(s) (to be in accordance with the Company's codes) and to be in excellent condition. This also applies to footwear, the boxes of which are part of the product and are irreplaceable. Any damage to the shoe box, makes it defective and in this case, we will not be able to accept its return. We advise you to keep the slip with your shipment information from the courier.

 

(c) In any case of return according to the above under 12, the return is made through ACS at the Company's charge (recipient's charge). If the return is made with another courier company, the return cost will be borne by you. The above procedure applies to both courier and Click Away orders.